Cosmetics.lk (Pvt) Ltd
GODDS RETURN POLICY
Thanks for keeping your trust and purchasing products from ‘Cosmetics.lk”
Product(s) purchased from our e-commerce site is/are able to exchange under the following conditions :
PERSONAL CARE PRODUCTS:-
- In case of a Pack / Product damage at the time of delivery. Complain(s) receiving afterward will not be entertained
- In case of a change of the formulation will be accepted in a situation where the appearance has unusually changed or when it’s in bad odor, Please make sure you check and receive the product(s) in the presence of the Delivery Person. In a Special case – you are eligible to exchange the product(s) within seven (7) days after receiving the complaint.
- Insufficient product Shelf Life – Short Expiry.
- In an occasion of an allergic (T&C applied)
- In a change of mind the product could be exchanged with another product(s) / brand within three (3) days after the delivery. Goods must be returned to us in a saleable condition with all original packaging to qualify. For hygiene reasons, we regret we cannot offer refunds or exchanges on goods that have been opened or used.
Terms & Conditions (T&C) for an incident of an Allergy reaction. – It is understood that sometimes certain products do not agree with your skin type. COSMETICS.lk will exchange the individual product that caused the Allergic Reaction. All reactions must be reported within the first 48 hours of use.
Please note that all instructions, ingredients, opinions, and suggestions regarding products on our site have been provided by the manufacturers and/or distributors. If you have any concerns regarding the safety of certain ingredients please contact your doctor or you can contact us for further information.
- Make sure you check all the Color cosmetics in the presence of the delivery person for manufacturer’s faults, Pack/Product(s) damage complaints received afterward will not be entertained.
- Exchange is possible in a requirement of a Color change and must be returned to us in a saleable condition with all original packaging within three (3) days after the delivery. Item must be in its original purchase condition – packaging must be unopened, unused, unmarked, and not defaced in any manner.
- In case of an insufficient Shelf Life of a product at the time of delivery.
ELECTRONIC GROOMING PRODUCTS:- Applied with the Company Guarantee Policy.
- Any qualifying defect which occurs during the warranty period. In order to obtain warranty service, the product should be handed over to the Cosmetics.lk through a salesperson.
- The warranty does not cover the accessories supplied with the product or any cosmetic damage, minor cosmetic abnormalities, scratches, dents, chips, and normal wear.
- The warranty shall not cover any consequential or other damages
- Warranty is not applicable if the product has been subjected to an accident or physical damage while traveling or whilst in the custody of the customer.
- Consumer products are designed & manufactured for domestic usage only and any commercial or industrial application will make this warranty null and void.
Note: The customers who purchased from the website should check the product and the quantity when the delivery person is there. (only valid internal deliveries)