Cosmetics.lk (Pvt) Ltd.
CUSTOMER COMPLAINTS / GOODS RETURN POLICY
Product(s) purchased from our e-commerce site is/are should be examined physically at the time of the delivery in the presence of the rider. If there’s any issue with the product(s), it should be handed over to the rider at the same time and shall inform to the relevant merchant in order to take further action.
You are also kindly advised to log a complaint to one of the following contact numbers and obtain an ID number for your complaint about the follow-up.
- Hot Line – 0112 818191
- Mobile – 0775 642624
- Mail – [email protected]
Also please note that any complaint (s) receiving afterward will not be accepted.
Terms that the complaints will be considered.
Personal Care & Color Cosmetics-
- In case of a Pack / Product damage.
- Change of the formulation will be accepted in a situation where the appearance has unusually changed or when it’s in bad Odour. In a Special case – you are eligible to exchange the product(s) within three (3) days after receiving the product(s).
- Insufficient product Shelf Life – Short Expiry.
- In an incident of an allergic (T&C Apply)
- In a change of mind, the product could be exchanged with another product(s) / brand within three (3) days after receiving. Goods must be returned to us in a resalable condition with all original packaging to qualify. For hygiene reasons, we regret to inform you that we cannot offer refunds or exchanges for the goods that are not in a resalable condition.
Electronics & House Hold Products –
- Warrenty covers manufacturing defects.
- Physical damages will not be covered under the given warrenty.
- All products under the warrenty period will be accepted and repaired as part our after-sale service.
- Warranty coverage requires proof of purchase documentation and the warrenty card we provide at the time of purchase.
Clothing & Kids Wear –
- All garment products could be exchanged within three (3) days and should be in a hygiene condition.
Terms & Conditions (T&C) for an Incident of an Allergy Reaction –
It is understood that sometimes certain products do not agree with your skin type, therefore, you are kindly requested to carefully look into the nature of the skin and communicate with one our agent accordingly. Also watchfully follow up the given product instructions on the package prior to using any of the cosmetic product(s), especially if it’s a first-time use.
All reactions must be reported within the first 48 hours of use and COSMETICS.LK will arrange a refund or replacement with a suitable product with the individual product that caused the Allergic Reaction.
Also please note that all instructions, ingredients, opinions, and suggestions regarding products on our site have been provided by the manufacturers or distributors. If you have any concerns regarding the safety of certain ingredients, please contact your doctor or you can contact us for further information.
- Delivery Charges will not be borne from Cosmetics.lk for returns.
- The Customer should inform about the complaint to our hotline or relevant merchant & after that the merchant should inform it to customer care department and the customer complaint department will handle the complaint.
- If there are no sufficient stocks for the replacement, we will arrange a fund transfer after an agreement with the customer.
- In Electronic Grooming Products – The customer should submit the warranty card for warranties.
Please note that the above policies are subject to change by the Management of Cosmetics.lk at any given time without prior notice to the customer